Topic: Chat doesn't work

Hi!

I had posted this in Q&A, but since there was no resolution, I am posting it here.

When I click on the Alliance Chat button, it says: 'Unable to connect to the IM service. Please try again later or contact support.' What might be the problem?

p.s. I am behind a proxy; but it did try some proxy circumvention, to no effect.

Re: Chat doesn't work

Never happened to me.

Member of The GalacticTradingEmpire
Alliance: http://forum.emp-game.com/viewtopic.php?pid=23#p23

Trading is the path to success.

Re: Chat doesn't work

Yeah the game is a little buggy when it comes to the IM. I had this happened many times and it's not just when I was in Alliance chat.
The only solution to that is get a good internet connection

~~~Do What You Want Cuz A Pirate Is Free~~~
~YOU ARE A PIRATE!~ ~YAR HAR FIDLEE DEE!~ ~BEING A PIRATE IS ALRIGHT WITH ME!~
~DO WHAT YOU WANT CUZ A PIRATE IS FREE!~ ~YOU ARE A PIRATE!~
~~LOL LIMEWIRE ! ! !~~ (http://cristgaming.com/pirate.swf)

Re: Chat doesn't work

I do use a very high speed internet connection.

Re: Chat doesn't work

then it's the game itself. It tends to freeze and crash at the same time

~~~Do What You Want Cuz A Pirate Is Free~~~
~YOU ARE A PIRATE!~ ~YAR HAR FIDLEE DEE!~ ~BEING A PIRATE IS ALRIGHT WITH ME!~
~DO WHAT YOU WANT CUZ A PIRATE IS FREE!~ ~YOU ARE A PIRATE!~
~~LOL LIMEWIRE ! ! !~~ (http://cristgaming.com/pirate.swf)

Re: Chat doesn't work

Same problem here: "Anable to connect to IM server. (...)"

For 2 Days now.

Firefox 31.0

Re: Chat doesn't work

Please try to test your connection via:
http://us2.emp-game.com/~conn-test.html
copy results and send it to support. Thank you.

Re: Chat doesn't work

How do I contact support? Where can I find their email ID?

Re: Chat doesn't work

You can find it here: https://empus.uservoice.com/ or just click "support" button on left side of your screen.